Family Folder Returns Policy

Last updated: 10 March 2025

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.

Please note: Family Folder is here to make family life a little bit easier. We don't want to be annoying or another hassle in your life. We never want you to think or feel otherwise so our refund policy is simple: If you’re ever unhappy with Family Folder, for any reason, just contact our support team and we’ll take care of you.

Return Process

To return an item, email us at support@familyfolder.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 30 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at support@familyfolder.com